Managed Services
For your business to be successful you need your staff to do the job that they are paid to do. The last thing that you need is for your top salesman to get bogged down looking at computer problems rather than doing what they do best - selling your products or services.
Including our Hardware Support & Software Support services, Managed Services is designed to take the hassle that can be associated with computers, away from you and your staff. Additionally, it provides you with fixed IT costs for the year excluding consumable items.
We have invested in the staff training and resources that are required to ensure that your business IT problems are resolved quickly and efficiently.
With a Managed Services contract, your business will receive these key benefits and many more:-
- Unlimited Parts and Labour on supported hardware
- Guaranteed response times
- Unlimited Telephone Support
- Unlimited Email Support
- Remote Support
- Review of security and backup strategies
- Business Continuity Planning
- Remote setup of new users and email addresses
- Remote Network setup of printers
- Annual Network Health Check
- Unlimited time spent liaising with 3rd parties on your behalf
- Free removal of Viruses & Spyware*
- Fixed Annual Costs with a flexible payment structure to suit your business
In addition to the above, where possible we will configure backups to alert us directly of any failure via email. This will ensure data integrity and allow us to pro-actively resolve backup issues before you are even aware of them.
*As long as your business deploys and maintains a suitable virus protection system on all PC’s, servers and internet gateways